Tag: customer needs

  • Five Copywriting Tips to Create Winning Content

    Sometimes writing copy is the toughest part of creating effective content. There’s a lot to balance–using the right language and keywords, selecting the right channels, and keeping it all interesting. Let’s look at five winning copywriting tips to help make your content more effective!

    Copywriting Tip 1: Keep it Simple

    Who is your audience? The average person reads at the 7th to 8th-grade level, which means your long-winded copy is probably going to get skipped. Unless your audience is more educated or verbose, keep your copy simple and direct. Use short sentences, try to use commas instead of periods, and keep the fancy words to a minimum. 

    Even for longer copy, make sure to capitalize on headings, subheadings, and short paragraphs. Before your reader actually reads content, they scan it. If it’s a lot of words, they’ll skip it. If it’s formatted properly and “easy to read”, they’re more likely to give it a go. 

    In most cases, write the same way you talk. Don’t write words you wouldn’t use conversationally. Think of most content as a conversation with your audience. How can you make sure they feel respected and understand your messages?

    Copywriting Tip 2: Don’t Overoptimize

    an SEO infographic

    Remember, your content should be written for humans, not computers. While it’s important to include the proper keywords for SEO purposes, forcing keywords not only makes the copy harder to read, it hurts your SEO efforts. Search engines can pick up when you’re trying to keyword-stuff–and they’ll penalize you for it. 

    Instead, try to incorporate the keyword(s) as often as you can–naturally. It’s okay to break up keywords or phrases with punctuation, articles, or prepositions, especially if it makes the copy read more naturally. Search engines can pick up on this and won’t penalize you for a slight alteration. 

    Titles, tags, and headings are also great places to capitalize on your short and long-tail keywords, so don’t try to stuff it all into the actual copy. This is most helpful for blogs–for longer, more specific keywords, it helps to put the blog title in the actual URL! 

    Copywriting Tip 3: Show What You Can Do For Your Audience

    Your natural instinct might be to boast the accolades and accomplishments of your brand, but how does that help your audience? Rather than write what you’ve done, write what you can do for your audience. People are much more interested in what you can do for them, and in most businesses, past performance is only as good as the customer’s last experience. 

    Be direct in stating how your brand, products, or services can solve real problems and meet your audience’s needs. Instead of “our product is great for X,” try something like “Never deal with X again thanks to our product!” 

    If possible, personalize your copy–especially if it’s interpersonal communications like emails or push notifications. Even taking the time to include your customer’s name goes a long way. 

    Copywriting Tip 4: Start With a Hook

    two people using tools for content creation to create digital marketing content on a computer.

    Scientists theorize that the human attention span is now shorter than that of a goldfish. Most people can’t pay attention to something for more than nine seconds, especially if they don’t find it interesting. Let’s face it: your customers probably won’t be inherently captivated by your marketing content. If you can hook them with the first sentence, however, they’re more likely to keep reading. 

    Capitalize on direct quotes, stories, statistics, and especially emotion. Copy that makes your reader feel something is more likely to inspire them to take action than something bland or uninspired. Plus, if nothing else, it’ll get them to pay attention! 

    Copywriting Tip 5: Inspire Action

    Before you write any copy, ask yourself what the purpose is. What are you trying to do? Are you trying to raise awareness, build interest, or capture more conversions? Since the goal of your content is to drive action, your copy can make a difference. Always include a call to action and try to create a sense of urgency. Even if your offer isn’t time-sensitive, you don’t want a potential customer to think too long on it. 

    Lead your customers to take the logical next step and act as soon as possible. Otherwise, they’re likely to forget about your offer altogether, and when they finally decide to take action, it might not be with you. 

    Follow These Tips and Start Seeing Results!

    Creating effective copy boils down to a few key components: keeping it simple, direct, and engaging. Hook your audience in the first sentence, keep them hooked by showing how you can improve their lives, and speak to them respectfully–and as a real person would. 

    If you follow these tips, you’ll create more effective copy–and you’ll start seeing more results, like improved engagement, more brand interest, and ultimately, more conversions!

  • Five Ways to Make Your Brand More Memorable

    Let’s face it: most people don’t remember most of the content they interact with. So what do they remember? Let’s examine five proven ways to make your brand more memorable!

    Talk The Way Your Customers Talk

    an infographic displaying how marketing is listening, as a marketer is listening to a group of customers.

    One of the best ways to make your brand more memorable in the minds of your customers is to talk like they do. Using relatable language will make your communications more like conversations than sales pitches. Since customers don’t like being overtly sold to, part of providing value is how you speak to them in the first place. 

    Instead of making generalized claims, such as “we are the best at what we do”, put your customers in the driver’s seat. Talking exclusively about yourself only plants the seeds of doubt. Is everything you’re saying true? 

    Focus on your customers and how they can benefit from your content, products/services, and brand as a whole. It’s a lot easier for people to remember how they can personally benefit, as opposed to an obscure accolade or accomplishment. 

    Create a More Personalized Experience

    Is every customer exactly the same? Then why should they be treated exactly the same?

    Your customers have different interests, needs, and expectations, which means a “one-to-all” form of messaging simply won’t suffice. Sending the same messages to everyone is akin to throwing darts at a wall and hoping one sticks. 

    Instead, develop detailed customer profiles to gain insight into how to really appeal to your customers’ unique personalities. Use data to figure out customer habits and create personalized messages–especially using email. 

    Something as simple as a product recommendation, “you may also like”, or “customers also bought” can go a long way. So can including your customer’s name on a marketing email. Don’t be afraid to solicit feedback. It may help you understand how to better serve your customers’ interests. 

    Appeal to Emotions

    a group of happy customers showcasing positivity

    People don’t always remember the words you said, but they remember how you made them feel. The same can be said about marketing communications. Remember, emotion is the primary driver of sales decisions!

    Take for example a television commercial that tugs at your heartstrings or makes you belly laugh. You might not remember the exact specs of the ad, but two things should stick out: the brand and the emotion you felt. 

    When creating content, think about the emotion you want to affect in your audience. How can you tweak your language, delivery, style, or any other component to better draw out that emotion? 

    If you can successfully appeal to your customers’ emotions, you’ll also simultaneously differentiate your brand–which can also make your brand more memorable. Customers will start to associate your ads and content with those emotions. 

    Be A Thought Leader

    Is your brand a leader or a follower? Do you come up with new, innovative products, promotions, or ways to appeal to your audience–or do you do what your competitors are doing?

    Being a thought leader is a great way to both differentiate your brand and make your brand more memorable. If folks look to you for new ideas and inspirations, it means they both trust you and they’re impressed by what you’re doing. 

    It also sets a standard for your competitors to follow. You don’t want to compare yourself to the benchmark, you want to be the benchmark. Look for new, creative ways to break through to your audience and offer value in ways your competitors aren’t. 

    Deliver Consistency

    an infographic displaying the power of word of mouth marketing as a branding tool

    Being consistent is a great way to make your brand more memorable. Whether it’s delivering consistently valuable content, a consistently positive personalized customer experience, or a consistently superlative product or service, you want to reinforce your customers’ buying decisions. What better way to do that than putting your money where your mouth is?

    From a visual standpoint, keep your designs, copy, and content thematically and visually consistent. If you have a brand color scheme, don’t create a piece of content with a whole new color scheme–it’ll just confuse your audience. Stick to using the same language, messages, and themes and you’ll build a rapport with your customers. 

    That should extend across your digital content. For example, if your website has a number of different pages, those pages shouldn’t all have different designs and layouts. Keep things steady and consistent across all media and platforms and all you’ll have to worry about is the content itself! 

    Make Your Brand More Memorable!

    There’s no secret magic to make your brand more memorable. It takes hard work, consistency, and a fundamental understanding of your customers’ wants and needs. However, if you can deliver a superlative experience, you’re already on your way to cementing your brand in the minds of your customers. To really make your brand more memorable, keep doing what you’re doing!